Hello, Penzilla. I purchased 6 sets of icon packs(Foods and Drinks Icons, RPG and Magic Icons, RPG and Magic Icons, Kitchen Items Icons, Cleaning Items Icons, RPG and Magic Icons)
I purchased an item(Plant Nature Icons) for $6 on your website, but I was charged $12 instead. Could you please explain why there was a discrepancy in the amount charged?
No, I did not add anything extra during the payment process. I have just clicked "Buy Now" button to check again, and it seems that the default price is set to $12.00 without any action on my part. If I had added a tip, the total charged would have been more than $12.00.
Is there a way for me to cancel the payment for this product? I have never attempted a refund on this website before, so I do not know how to proceed with a payment cancellation. I plan to purchase these icons along with your other products, the Pastel GUI Bundle for $3 and the Romantic Icons for $2.
The only purchase of this package within the last 24h has a 6$ tip included as far as I can see. I don't have a lot more information on the purchase, other than standard buyer information.
I imagine that you might have accidentally added the tip by selecting the suggested price (which is 12$), rather than the minimum price when making you purchase.
I would suggest contacting itch.io's customer service; this is not an issue I've encountered before, so I'm not sure on the procedure or if there are one for this sort of issue. In case that does not work out, you are welcome to contact me over mail (penzilladesign@gmail.com), and we'll figure out how to handle it :)
![Plant Nature Icons | [Royalty Free]](https://img.itch.zone/aW1nLzEzOTMxNDQ3LnBuZw==/original/2VGnGq.png)
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Hello, Penzilla. I purchased 6 sets of icon packs(Foods and Drinks Icons, RPG and Magic Icons, RPG and Magic Icons, Kitchen Items Icons, Cleaning Items Icons, RPG and Magic Icons)
I purchased an item(Plant Nature Icons) for $6 on your website, but I was charged $12 instead. Could you please explain why there was a discrepancy in the amount charged?
Thank you.
It looks like you have tipped an additional 6$ with the purchase
No, I did not add anything extra during the payment process. I have just clicked "Buy Now" button to check again, and it seems that the default price is set to $12.00 without any action on my part. If I had added a tip, the total charged would have been more than $12.00.
Is there a way for me to cancel the payment for this product? I have never attempted a refund on this website before, so I do not know how to proceed with a payment cancellation. I plan to purchase these icons along with your other products, the Pastel GUI Bundle for $3 and the Romantic Icons for $2.
The only purchase of this package within the last 24h has a 6$ tip included as far as I can see. I don't have a lot more information on the purchase, other than standard buyer information.
I imagine that you might have accidentally added the tip by selecting the suggested price (which is 12$), rather than the minimum price when making you purchase.
I would suggest contacting itch.io's customer service; this is not an issue I've encountered before, so I'm not sure on the procedure or if there are one for this sort of issue. In case that does not work out, you are welcome to contact me over mail (penzilladesign@gmail.com), and we'll figure out how to handle it :)